3.2 Service Quality
Evaluate and improve service quality”
2023-05-09
Service quality
- Monitor the quality of data services is a driver for improvement
- Create a monthly report with various statistics
Usage
- Aggregate and display access logs
- How are people using the services
- Which aspects are popular
- Which components have a bad performance
Availability
- How often are our services available
- Receive a notification if a service is not available
Complience
- Do services comply with the indicated standards (wms, wfs)
Security incidents log
- Fraudulent email received
- Many requests from certain IP
- Low quality password detected
- Backup restored due to failing disk
Search engine optimisation (SSO)
- Can users find our materials on Search Engines?
- Google/Bing offers a SSO Console where you can view crawling and usage statistics