3.2 Service Quality

Evaluate and improve service quality”

Paul van Genuchten

2023-05-09

Service quality

  • Monitor the quality of data services is a driver for improvement
  • Create a monthly report with various statistics

Usage

  • Aggregate and display access logs
  • How are people using the services
  • Which aspects are popular
  • Which components have a bad performance

Availability

  • How often are our services available
  • Receive a notification if a service is not available

Complience

  • Do services comply with the indicated standards (wms, wfs)

Security incidents log

  • Fraudulent email received
  • Many requests from certain IP
  • Low quality password detected
  • Backup restored due to failing disk

Search engine optimisation (SSO)

  • Can users find our materials on Search Engines?
  • Google/Bing offers a SSO Console where you can view crawling and usage statistics

Tools

  • Check local IT to understand which tools are offered
  • Geohealthcheck is a tool to check availability and complience
  • AWStats is a basic tool to evaluate access logs
  • pingdom & uptimerobot are saas providers offering availability testing